Who

Is your church answering the call?

Rev. Jack Balgenorth.  Photo courtesy Glenn United Methodist Church

Sheila sat at the conference table with me and she was frustrated. "I phoned and emailed every one of the churches on my list." She said, "Of the 50 that I called, there are still 28 that have never responded."  Sheila was puzzled, "What if I was someone trying to attend their church?"

Sheila is a member of a conference level committee that I consult with.  The group sent out an important electronic survey to access the communications capabilities of each local church in the conference.  The plan was to use the data to help better equip those without good communication tools.  Half of the churches responded immediately.  The remaining were split equally among the committee members to be personally contacted to complete the survey.  Of the 400+ churches, approximately 25% of them failed to call back or return an email.  The committee was now less concerned if churches had websites, than if they would answer a telephone call from a seeker.*

In a time of declining membership, we need to ask; can 25% of our churches afford to discourage anyone who has finally worked up the courage to call a church by getting a recorded message or a phone that rings forever?  

Let me make clear, I am not trying to throw stones.  Everyone, myself included, fail to return phone calls or emails from time-to-time. Balls get dropped.  But the failure to return phone calls does raise a critical issue for every local church.  Churches are in the "people business."  To succeed they must connect on a very personal level. It is a big step for people to call a church.  We must be prepared to answer that call.


What message does it send when a potential visitor calls and their call is not answered?  What does it say when a caller can only get a recorded message?  One church a committee member called still had its July events announcements on their answering machine. Many churches may want a website or social media, but when seekers call, everyone needs a telephone that gets answered by a human being.  How do you staff for that, particularly in a church that has no regular office hours, or perhaps, no office staff?  There has to be a solution.

"My cel phone number is on both of our church signs." said Jack Balgenorth, our newest committee member,  "I take the calls personally and I usually get 2 or 3 a month."  Jack is the pastor at two United Methodist churches, Ganges UMC in Fenville and Glenn UMC, in Glenn, Michigan. He noted that seekers truly appreciate having a pastor that answers their calls and many end up attending his church. "My churches are located in rural areas," he explained, "Most people will never pass them.  So If people find me, I can't afford to miss their call."

• How accessible are you by telephone to someone wanting to learn more about your church?  
• Would a call to your church be a personable experience? 
• Are your calls routed to a general mailbox? If so, could you offer a cel phone number for the pastor? 
• Do all calls get returned?  

These are important questions every church, small or big, needs to take time to discern and then act upon. Hey, got to go!  I think my phone is ringing.



*Seeker:  An individual searching for a place of worship to attend.

Tell me what you think.  Please post your comments below

Want to know when my next post is coming out? Follow Communication Ministry by clicking the FOLLOW button above.

Playing nice on Facebook

Facebook recently welcomed the arrival of their 1-billionth user.  While this can be a powerful evangelism tool, many fret about what might happen if they open their church to the world-wide-web and social media.  What if someone writes something bad?  Says something untrue? Throws mud?  Not to worry, there’s ways for dealing with that.

We wouldn't tolerate unkind or un-Christian behavior in your church (at least I hope not!).  You don’t need to tolerate it on your Facebook site either.   Experience has taught, even the kindest person can sport a wicked tongue on social media.  People can be really passive-aggressive when not looking you in the face. The best way to nip this bad behavior in the bud is to set up some playground rules.  Yes, the same simple rules that kept kids from calling each other names and throwing sand can also help you keep order on your social media site.

Playground rules for Facebook

First, here’s the best part, you get to make the rules!  Any post on your social media site can be taken down by the page administrator (you) or Facebook.  However, people, just like kids, need to know the rules first, before you kick them off the monkey bars.   It helps to add your Facebook Post Policy to the site so everyone knows how you are going to roll. 

Here's a typical statement that you can modify for your own use:
"Greetings and welcome!  We are glad to have you visiting our Facebook page.  This is where we hold discussions about topics of interest to those who attend Anywhere Church. This page is designed to help keep people informed, share ideas, debate topics, and find resources to create disciples of Jesus Christ for the transformation of the world.

Our etiquette for posting is pretty straight forward. This is not the place to post products or services.   We’ve been able to keep this group vibrant by preventing it from becoming a dumping ground for spam and promotion. Please don’t be offended if we delete your post. Just know that we're working to keep it as a vibrant forum for our readers.

Conversations on issues important to our faith are also welcome. We just ask that you do so with Grace.   Language that is profane, harmful or abusive are reasons to have your post removed. 

If you have questions about our guidelines, please let us know.  We want this to be an open and welcoming place, and also expressive of God's Love." 

Before you remove a post, remind everyone in a heated exchange that they agreed to a set of rules and where to find them. When things are headed south, post something like, “Friends, we work very hard to keep this Facebook community as a safe and open place to post.  Please refer to our posting rules.  Let's share our thoughts with one another with Grace.”  It has been my experience that 95% of the time people behave when they are reminded.  

Freedom of speech

While tempting to take down anything that even remotely smacks as negative, refrain from hitting the delete button.  Social media prides itself on being transparent and fair to all voices.  If you start deleting posts it will be considered censorship and you will lose followers.  However, abuse is never acceptable at anytime.  Having a difference of opinion is another matter.  You may fear seeing an open discussion of conflict on your church Facebook page, but keep in mind, that discussion is going to happen whether it is on your social media site or not.  Better to know what people are saying and have the opportunity to respond than have it show up in a place where you have no voice. That is also why I recommend having both a public page and a private group Facebook site.  

Finally, if you think someone is just trying to pull you into a fight, don’t take the bait. Privately send them a message inviting them to in-person face-to-face dialog.  If they refuse, remove them or report them to Facebook.  Sometimes you have to take your ball and go home.  Then pray to God for forgiveness.

Tell me what you think.  

One billion reasons your church should use Facebook

Last Thursday, Facebook announced the arrival of their 1-billionth user.  Yes, that's billion with a very big B.  And while 45 percent of Americans report being on Facebook at least a few times each week, according to a study by the Public Religion Research Institute, only about 5 percent follow a religious or spiritual leader’s posts or have joined a Facebook religious group. What's up? Facebook is perfect for faith-based organizations.  It's free. It's designed to build and share communities and it's a two-way conversation.
For many churches, Facebook causes a lot of hand wringing.  What do we post? When do we find time to keep it going? What if people post bad things? The first step to effectively using Facebook is changing how you think about Facebook.    

 

Facebook = E

Facebook is a form of evangelism.  Yes, the "E" word. A tool to expose people to the word of God.  When you treat social media as a serious ministry you will bring new faces to your church and keep current members connected.  Just remember that it’s serious ministry and not the church bulletin. 

Get the right people involved

You would not send random people out to bang on doors to invite people to your church. The same holds true for Facebook.  Form a solid church Facebook evangelism team.  Having a team, instead of one person, keeps the page actively, lively and engaging.  Your pastor and outreach committee need to be actively involved, then add adult, youth and young adult education leaders, mission coordinators, camp coordinators and more.  Train them carefully.  If they all post in an organized manner, you will never be short of content again. 

 
Keeping Facebook from becoming an all-consuming burden comes down to brief but regular planning.  Facebook is not time consuming if you plan out a 16 day editorial calendar.  Why 16?  The four most read days of Facebook are Monday through Thursday.  The best time to post is between 1:00PM and 4:00PM.  The highest readership is Wednesday at 3:00PM.  Now it is time to learn a critical mantra....

 

It's not about you!

Say it often. "It's not about me."  Print this phrase out and post it on the wall for your editorial team to see. Facebook is about your readers and what they need.  Especially for those outside of the church.  Every post needs engage, urge conversation, invite and affirm. For example; a post that reads, "We're having a church rummage sale Saturday. Come and support the church" is an outbound message.  Try this; "Want to do some good in the world?  Live out your faith?  Come to our rummage sale.  Cool stuff for your home and all the funds support our city homeless shelter.  It's a win for you and for everyone in the community! Saturday 10am - 4pm.”

Here is another example; "Ever wonder if there is a God?  You might feel relieved to know others feel the same way.  Come join us Sunday,  or if you would like to have a private conversation, give me a call and we can talk about it.  My phone is 000-0000.  -Pastor Jane"

By the way, don’t use church terms.  "The Candle Holders Group meets tonight" won't mean much  to someone outside your church, nor is it very welcoming. 

Dive in!

At a recent gathering, a United Methodist Pastor told me she had taken the Facebook plunge after we spoke at Annual Conference.  "I just wanted to let you know it worked!" she said excitedly, "My church is seeing 2 or 3 new people on my Facebook site every week and most of them come from outside my church."  With a billion people connecting on Facebook, a majority of them seekers of faith, it's time to discern if you need to be there too. Pray on that one.  Then go and "LIKE" God.

Tell me something good: Haiti interview

Viewing Haiti through a new lens

 Haiti seems like a dream now.

My back pack and equipment are unloaded.  My clothes no longer smell of the sweet cooking charcoal that wafts over the mountains.  I sit at my desk, editing hundreds of photographs. It is hard to believe our West Michigan Conference mission team was in this magical place.  Yet I know we were.  We were transformed by it.

Nothing feels quite the same after Haiti.  Each time you touch a light switch, get water from your tap, drive the kids to school, shop at the grocery store, you are reminded you live in a privileged modern world.  You are also reminded of the precious gifts that no longer surround you.

Before the trip, I viewed Haiti like most.  My mental images came from media reports of political unrest, crime, earthquakes and hurricanes.  No more.  Media coverage is fleeting and sensational.  It is not intended to bring people closer.  It is time for Haiti and other parts of the world to be seen through a new lens.   

My view is now shaped by the experience of seeing the beauty of their land and of their people.  I have heard the laughter.  I have seen the smiles.  I have been welcomed into their faith-filled homes.  I have witnessed their resilience and creativity in carving life out a life on a sometimes treacherous mountain.  I have listened to their hope and dreams.  I have seen the face of Christ in Haiti. 
  
Could life be better in Haiti?  Certainly, if judged by American standards. But the Haitian people live this life as it is.  Nothing is wrong.  Still we need to pray that Haiti will see better education, clean water and vastly improved medical care. We also need to pray that the God's gifts on this mountain are not lost to our efforts to "fix." 

Before I left, I had a hard time understanding why so many of my colleagues had returned to Haiti, sometimes 10-15-20 times.  Now I know.  You can shake the red soil from your boots, but you can never shake Haiti from your heart.  

EDITORS NOTE:  View Haiti through a new lens.  View the slide-show at http://www.flickr.com/photos/wmcumc/sets/72157631667066180/show/

Want to see more?  Take a ride on the wild-side.  Join the mission team on a Moto ride through Mizak at http://www.youtube.com/watch?v=LLRMtoFHtV4&feature=plcp

Simple Gifts

 
Our bags are packed. We are ready to leave Mizak early tomorrow morning.  In our bags are souvenirs, artistic gifts for our loved ones back home.  The gifts we bring home for ourselves can not be packed in a suitcase.  They are much more simple and much, much more valuable.
 
Tonight, following our last meal, we sat in a circle under the tangerine trees.  We watched the sun set and reflected on this amazing week.  For a group that barely knew one another just a few weeks ago, we have become a rock solid (make that volcanic rock solid) mission team.  From these kind, caring, amazing people, I have received many gifts.

On the second night here, I joked that I had figured out Valerie's secret.  She was really "Batman."  By day, quiet West Michigan Conference colleague, but by night unstoppable change-agent of Mizak, Haiti!  Fore those who know Valerie, I wish you could see her in action on this mountain.  She is Mizak's U.S. partner, passionate for change.  She is also the person to thank for nudging me to take this unforgettable journey.

Sue brought a special gift of compassion.  An attorney and divorce arbitrator, she donates countless hours to keep Michigan homes free of violence and abuse. I watched as she gently and sensitively introduced the topic to about 40 Haitian women.  I expected nothing but stony silence.   Soon, Sue had them sharing their own stories of abuse and survival and thinking how they would protect one another.

The gift of preaching came from Carol. Who else could offer up a sermonette on Jello, in a country that will never see the jiggle or the wiggle of that food, and still be able to powerfully translate the story of caring for one another as Christians.  

Nichea, our United Methodist Woman board member, provided the steady keel of our mission ship. Funny and easy going, her relaxed demeanor is in contrast to her constant keen eye for opportunities to leverage future support for this country.  Thank you Nichea  for helping us talk through each emotional  day.  We all slept more soundly because of that caring gift each night.

Don is our senior team member and my roommate this week.  A person of quiet strength and spirituality as deep as an ocean. His special gift was to capture each day in one single powerful and meaningful story.  Each night we sat, captivated by his tranquil baratone voice, as he shared where he saw the face of Christ each day.  

Ulrich, our Haitian native translator, able production assistant, and guide gave us the gift of both understanding and peace.  He became our main bridge between two languages and two cultures. Ulrich brought clarity to every thing we experienced.  Thanks to his gift, I was able to step way out of my box this week in peace.  I knew we were always safe in Ulrich’s hands.

The entire staff of HAPI provided us endless daily gifts.  They became our family away from home.  They fed our bodies and spirits. They cleaned our clothes of the red earth and worked to meet our every need.  They were Shalom.  I will never forget them.

And all of us need to take time this week to offer thanks for the gift of Ash Norton.  It will be hard saying goodbye to Ash.  We feel like this Gaylord native should be flying home with us tomorrow.  Back to his home in Kalamazoo, to his wife and fellow mission intern Stephanie.  Ash and 17 other interns live this life on behalf of The United Methodist Church every day for 18 months. They are your ambassadors of Christ to the world.  It is hard, often thankless work.  Please pray for all of them and for the critical work they do.

My greatest thanks was for the gift of the people of Mizak, Haiti.  Your spirit.  Your heart.  Your kindness.  Your hospitality.  You will never know how deeply you have changed me. Every encounter I will cherish.  I came fully expecting to be the gift giver, but you have out-gifted me.  My heart has never been fuller. My relationship with God never deeper. 
Goodbye Mizak, Haiti.  Thank you for your gifts.

Until we greet one another again I wish you Shalom.

Remembering Ed

Remembering Ed

Word reached me that Pastor Ed Mohr had been killed in a tragic bike/car accident the week before we left for Haiti. It left me stunned. 

Ed was a trusted colleague, who in addition to pastoring two United Methodist Churches,  used his gift for technology to bring websites to other churches, districts and ministries of the conference. His calling came late in life and he only served as a pastor for the last 8 years of his life.  Ed was a giver.  Often I would tell him about a ministry struggling to get a websites up and he would say, "Send them to me, I'll take care of it."   Weeks later I would hear that Ed the job was done and there was no bill for the services.  That was Ed. 

He had other passions too.  He loved cycling.  He also shared a love and devotion to Haiti. No one has been able to tell me if Ed ever visited Haiti. We never discussed it.  Whether he did or not, he acted like it.  He gave countless hours to support the people of this island.  He produced the Ride for Haiti website and each year climbed on his bike to help raise thousands of dollars to support ministries on this island.  

Ed was a gift to our church and a gift to me.  He was always there when I needed a spare hand connecting our church with the world.  I confess, the week before leaving for Haiti, I was getting really cold feet.  My opportunities to back out of this trip were running out and my anxiety was rising.  Ed's death reminded me that we can be taken any day.  Live life to its fullest.  The night of Ed's death I handed my life over to God.  If my creator wanted to take me in Haiti so be it. One week later, I climbed on a plane, took a leap of faith and have been transformed by the people of Mizak.

As the sun set tonight, Nichea, Don, Carol, Sue, Valerie and I climbed to the ridge overlooking  Mizak valley.  We gently placed Ed's photograph on an ancient burial rock as I read Rev. Laurie Haller's beautiful tribute to Ed.  I don't mind sharing that I shed a few tears tonight for Ed.  Tears of loss for an incredible friend and colleague.  Tears of joy for my new life found in Jesus Christ.  Goodbye my friend Ed.  Thank you and Amen.  

How to eat an elephant

Do you know that old joke, "How do you eat an elephant?"  The answer: "One spoonful at a time."  That old bit of wisdom has been running through my head since the first day we arrived in Mizak.   

The people of this village needed to fix a terrible road outside of the Shalom Zone.  It was a rugged volcanic trail about the length of a city block.   Most of us would have looked at that huge job and waited until we could rent a bulldozer.  Not here.  HAPI arranged for 30 people to volunteer for a few days.  From the construction site, about a quarter mile from the road, men filled 5 gallon buckets by hand. Then, the women put these buckets of rocks (yes rocks) on their heads and began the steady walk to the road site.   After the buckets were emptied, teenage girls raked them into place.  That is how you build a road in Mizak. One bucket at a time. That is how you do everything in Mizak.

This morning, we met with a group of community leaders.  We sat in a circle with a wonderful mix of ecumenical pastors, business leaders, HAPI staff, even a real-for-real local witch doctor.  Our free-wheeling conversation centered on what Mizak leaders felt the area needed to move forward. These leaders all talked of elephant-sized projects.   Schools, hospitals, trade-centers and more.   What they did not discuss was if they could get a hand-out.

On this mountain leaders have learned to seek out those who will walk beside them offering guidance and the exchange of knowledge.  That has been the gift of HAPI.  The re-education of aid.  That is not to say they would not appreciate receiving a free ambulance, or some building supplies.  They appreciate practical donations that provide a means to an end.  They have a deep pride and dignity. They want to build up their own community one spoonful at a time.  All we have to do is guide them in the best direction.   But that is not the case everywhere.

After our meeting and lunch, 19 of us crawled into a small van. Our van carried our six-member team, the mission intern and the staff of HAPI.  We headed to Jacmel, a city of about 100,000 people that sits at the base of the mountain.  The poverty there is palatable. Our driver took us to a magnificent public beach. Shortly after arriving, we began to feel like light bulbs glowing in a community of moths.  The sight of our team immediately brought out swarms of vendors and beggars.  They quickly surrounded us on the beach.  Locals loudly argued over who would take our food order as tables of crafts began springing up around us.  Boys with machetes and coconuts pulled at our sleeves. 

Understandably, the tranquil water called to us. It was amazing!  After baking in 90+ temps every day this week, the ocean water provided a soothing float.  Soon, we were approached by five boys floating on plastic milk jugs.  They offered us beautiful conch shells. Cost $1.  We declined.  Two for $1. No thank you.  Three for $1.  Really, no thank you!   Finally, I had to ask the mission intern, Ash, the Creole words for “I have no money on me!”  Those words changed the equation.  First, the boys teased me and patiently helped me correct my Creole.  Then they began to ask questions.  After a few minutes, a 7 year old boy placed a shell in my hand and said something I could not understand.  Ash translated for me, “It’s a gift. He wants you to have it. No cost.”  Something changed in that moment.  I was the recipient of a friendship gift.  These boys quickly joined our group of happy swimmers, splashing in the water. 

Back on the beach, lunch arrived.  An amazing grilled lobster meal for $5.  As we ate, looking out to the ocean, other kids sat and watched us take every bite.  Frequently, one would approach and try to sell us a shell, or beg for food. Let me tell you, nothing tastes very good when you are under the hungry gaze of beautiful kids.  After our meal, we left the beach and headed back up the mountain to our guest house.  When we arrived, the HAPI staff had prepared yet another meal for us.  None of us had much of an appetite thinking about those kids on the beach.  Out of respect for our gracious and hard-working hosts, we ate some of the food.

After our meal, we sat together and talked through our day.  We had such complicated feelings of guilt.  What did God want us to do in those situations.  Were we "puppy kickers" as one put it?  Everything on the beach felt like a lose-lose situation.  If we gave in to the temptation and handed over food or money, we would find ourselves complicit in a life of begging in these young children. That is a life not sustainable over time.   But, by not giving in, those kids went hungry tonight.  Either path did not feel very Christ-like.  

Thankfully, as we sat mulling over these difficult thoughts, 18-year old Mackendy (see photo) and his 16-year old sister Fabie stopped by.  What awesome kids they are.  Smart, funny, polite and filled with confidence.  Every night, they are a joy to be around and are such a superb example of how HAPI has helped empower this community.  These kids build roads one bucket at a time. I have seen it. They came to the porch to hang out with us, practice their English and ask questions about Michigan.  They have done nothing but give of themselves. I was able to set up a quick Skype video chat with my family and it was so awesome to watch as my wonderful wife Barb and our daughters chatted with these two terrific kids from Haiti. I could not tell who enjoyed the conversation more.

In my heart, I know that handing Mackendy and his sister a fistful of cash on my way down the mountain might make me feel a bit less guilty, but it won't really help them reach their total potential. Instead, we will need to figure out how to walk with this community and help build a school on this mountain top.  That's an elephant sized job. Somebody hand me a spoon.

BonDye Bon

 

When God created man, he made him in the likeness of God. He created them male and female and blessed them. -Genesis 5:1-2

  

Life is hard for the women of Haiti.  What I have witnessed has kept my wife Barb and my two daughters, Katie and Emma, on my mind every day on this trip.  I see them in the eyes of those I meet.  Woman must survive in a complicated and complex social order.  They are expected to raise children, work, keep the house and support their family. They earn little respect and the inequalities are very hard to understand.  HAPI is trying to change that.

This morning we visited the home of a woman named Allude.  We had to take the motorcycles down to her home (sorry mom, I know my last blog on my cycle experience had you shaking, but now I’m accustomed to gliding down a mountain without power or holding on).  After the cycles could go no further down the trail, we hiked down a long and narrow path to Allude’s simple home.    

She is the recipient of one of HAPI Credi’s micro loans.  Allude was given about $75 to create a “store” for herself.  She used the money to purchase a few products, rice, oil, sugar, flour, bouillon, dried milk and a few other items to sell at market. She piles them into a metal bowl and places it on her head, walking about 2 hours to market.  Taking the cost of product and payment of the low 3% interest loan, she has enough money to feed her 8 children and send 5 of them to school.  She cannot yet afford to send all of her children to school.  Alude is grateful that HAPI will loan her the money.  As she said, “Otherwise, I would have to wait for God to provide.”  During the wait, kids go hungry and school stops. Thankfully, the loan has empowered her to run a small and effective business.

The key to these micro-loans is self-sustainability.  The world has been very generous, particularly following earthquakes and hurricanes.  The problem with charity though, is that it stops when the news stories end.  The money dries up and then those receiving are left without useful skills to figure out where the next meal comes from.  

We followed Allude to HAPI’s training center and co-op. Eddy Joassint, Director of Enterprise, Facilitation and Financial Services helped lead a class on business for the HAPI artisans.  They are training these women to be savvy business operators.  Niche marketing, competitive pricing, inventory management, labor and materials cost and more.   

Our next dusty ride was to HAPIKlinik.  About 20 women, nearly all in their first trimester of pregnancy, sat on the shady front porch.  They were receiving valuable health lessons and then provided a lunch.  Some walked almost 90 minutes to attend.  This is a completely up hill march, over Mizak’s red, “Mars like” volcanic trails.  Oh, have I mentioned at some time that it’s really hot here?  You can not believe how difficult these journeys are, but the care provided makes it all worth it for the women of this community.

Most of you viewing the HAPI clinic would think you had stepped back into the early 20 century.  We are talking very, very basic.  Inside there is a bed, a basin and thankfully a few medications on a shelf.  But here, the fact that HAPI even has this to offer, is considered a major blessing.  In this community of 30,000 people there is not one single doctor.  There are a few midwives, most with very limited knowledge.  The closest hospital is a two-hour walk or 50-minute ride in the back of a truck down unpaved rocky roads. For delivery, you are basically on your own.

Following the clinic visit, we were invited by three of the women to visit their homes.  We were welcomed as honored guests in these modest two room homes and great effort was made to make us comfortable.   The first woman, a 38-year old mother of 6 was expecting her 7^th child.  She was remarkably frank with us.  Giving birth was weighing heavily over her head.  Giving birth is not a time of joy and anticipation, but a time of fear.  Death is always a serious and very real possibility for mother and child.   

It is here where you really have to work hard not put on the American “Something is very wrong here and we have to do something to fix this” viewpoint.  Haitians have experienced hundreds of years of women giving birth free of hospitals and doctors and technology.  It is accepted that this is part of life.  They would gladly welcome any assistance and desire a maternity hospital, but they believe, “BonDye bon!” God is good.  What happens on the day they deliver, they believe, is in God’s hands. 

Standing in the doorway of these women’s homes, I was chilled at the idea that my wife or daughters would ever have to experience childbirth this way.  I was sad that any woman anywhere in the world would have to experience child birth this way.  The mission team  looked at each other. We all felt helpless.  But we could not just walk away and so we asked if they would be willing to accept our prayers.  We surrounded these women, placing our hands upon their shoulders and prayed.  We prayed for their safe delivery, for healthy babies, for freedom from fear and anxiety and for their homes and families.   

Then quietly we left their homes, waving goodbye and quietly saying, "May God be good to you."